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Sense/Sensibility Content

This is my plain language rewrite of the New York City CityFHEPS Tenant Assistance page.

Get help finding and paying for housing

The City Family Homelessness & Eviction Prevention Supplement (CityFHEPS) can help you find and pay for housing. We can help if you are:

  • A family living in a shelter
  • An adult living in a shelter
  • A family or an adult who might lose their home

Contents:

Can this program help me?
I need to change the amount of my housing assistance
I need to renew my housing assistance
I have a problem with my housing assistance payments

Can this program help me?

If you live in a shelter, the staff there can help you find out if this program can help you.

If you have a home but are worried you might become homeless, you can call or go to a Homebase office to find out if this program can help you. Homebase helps people living in homes to stay in their homes, and helps people living in shelters to find homes. You can find a Homebase office near you, and call the office to make an appointment.

If you have more questions, our Frequently Asked Questions can help.

I need to change the amount of my housing assistance

You can ask for a change in the amount of money this program will give you if:

  • Your income has changed since you joined this program
  • The rent you pay for your housing through this program has changed

You will need to fill out a form and send other documents listed on the form.

If you need help filling out the form, you can call or go to a Homebase office.

You can also call the Human Resources Administration:

  • Phone number: (718) 557-1399
  • You can speak to someone at this office on Monday through Friday, 8 AM to 5 PM.

Once you have filled out the form, you can email or mail it and the other documents to the Rental Assistance Program.

  • Mail: 
    Rental Assistance Program Unit
    109 East 16th Street, 1st Floor, Room 102
    New York, NY 10003

I need to renew my housing assistance

Your housing assistance lasts for one year. Each year, you will need to renew your request to get housing assistance through this program. Five months before the end of your year of assistance, we will mail you an application to renew your housing assistance. For example, if you began your rental assistance in January 2024, we’ll send you the renewal form in August 2024.

You will need to fill out a form and send other documents.

If you have more questions about the renewal form, our Frequently Asked Questions can help.

If you need help filling out the form, you can call or go to a Homebase office.

You can also call the Human Resources Administration:

  • Phone number: (718) 557-1399
  • You can speak to someone at this office on Monday through Friday, 8 AM to 5 PM.

Once you have filled out the form, you can email or mail it and the additional documents to the Rental Assistance Program.

  • Mail:
    CityFHEPS
    NYC Human Resources Administration
    109 East 16th Street, 10th Floor
    New York, NY 10003

I have a problem with my housing assistance payments

If you did not get your housing assistance payment, or if you did not get the right amount of money, you can call the Human Resources Administration:

  • Phone number: (718) 557-1399
  • You can speak to someone at this office on Monday through Friday, 8 AM to 5 PM.